Who we are and what we do

Lucky Vacation Rental
Experience, Service and Honesty, since 1996

Andy Stearns is the owner of Lucky Vacation Rental.  Andy has a passion for real estate and property management.  He has been managing houses for almost 15 years.  He loves to fix and remodel houses.  He has also been a General Contractor since 1998.  Most recently has become a licensed Realtor too.  Andy is really excited about the new business and looks forward to working with you. 

We have been active in the Bend Chamber of Commerce since 1997 as well as members of the Central Oregon Visitors Association and Visit Bend.

We have a personal as well as professional obligation to service our owners and our guests.

Lucky Vacation Rental strives to be a leader in the Vacation Rental Business. Locally owned and operated in Bend, Oregon.  We offer a superior vacation rental service that provides a convenient and pleasurable experience for both its home owners and guests.   We combine years of real estate and rental experience with an unprecedented level of professionalism to make owning a vacation rental home in Central Oregon an enjoyable and profitable venture. 

Our team of additional professionals including grounds care and housekeeping understand  that a major key to success in the vacation rental business is service.   Lucky Vacation Rental offers its home owners one of the most unique online marketing networks  in the vacation rental industry today.  We know from our market analysis that over 90% of all vacationers will soon book or at least research their travel destination online.  With our commitment to customer satisfaction and innovative online marketing our home owners can enjoy a marketing platform that will reach millions of vacation renters and guests each year there-by maximizing rental potential.

 

In addition to our commitment to customer satisfaction and proper online marketing platforms we offer a wide variety of professional services to our home owners and their guests. 

 

We encourage you to take just a few minutes and see why you should consider Lucky Vacation Rental as your choice for the management of your investments. 

 

         We will protect you and your investment with a local, highly trained professional staff possessing the highest commitment to professional, moral, and ethical practices. We are able to respond immediately to all our guests concerns and home owner needs.

 

         We do extensive and continual marketing research and training to offer our guests and home owners current and accurate market rates to ensure our guest are getting the most value for their money and our home owners are getting the best possible return for their investment in today's competitive vacation market.

 

         We offer one of the most expansive network of marketing and advertising in the industry. We are actively committed to offering home owners the best marketing avenues available to find a wide variety of on-line shoppers. We are continuously updating our website and marketing materials to capture a growing audience of Central Oregon vacation renters. We team with local The Bend Chamber of Commerce, Central Oregon Visitor Centers, Visit Bend and more.

 

         We provide professional photographs and will soon be providing videos of each property along  with detailed analysis of each featured home, show casing each home to increase rentals. We monitor each guest's experience ensuring the highest quality of satisfaction in order to obtain referral and repeat business.

 

         We are committed to professionally maintaining your home We provide superior cleaning and routine maintenance services upholding our commitment to customer satisfaction. We manage and control all forms of access to your home, in order to prevent unauthorized guests and protect your investment.  

 

         We are committed to providing a superior management program by having a professionally trained staff conducting business with the owners and the guests.  We handle all reservations, confirmation correspondence, directions, welcome packets, and payment processing. We provide the owner a detailed monthly revenue report and owner payments by the 10th day of each month for the prior months rental activity.  We will prepare any rental sales tax forms to comply with local and state laws.

 

 

What are the fees Lucky Vacation Rental charge to manage my home and place it in their Rental Management Program?  

         Our property management fee is 25% of monthly rental revenues.   

         An annual deep cleaning of your home is required at the owners expense, to maintain the propertys first class condition and ensure our guest complete satisfaction with their stay.  This will include professional carpet cleaning, window washing, and other applications as necessary.  Extensive or expensive processes will be discussed first before implementation. 

         Routine maintenance and home repairs are covered to a limit.  Other wise, professional repairs and equipment replacement is not covered under the property management fee, but is available at additional costs to the owners. 

What are Lucky Vacation Rental's responsibilities when managing my home?

 

1.   We provide a full spectrum of detailed services to our home owners including but not limited to:

 

a.  Marketing and advertising of the homes on our extensive online marketing network

 

b. Adjusting rental rates and discount rates throughout the season to ensure maximum occupancy time and maximum rental income comparable to the competition

 

c. Coordinating and collecting any legal documents and rent payments from our guest and providing each home owner with monthly reports of their rental proceeds

 

d. Schedule and conduct cleanings and conduct detailed inspections of the home before and after each guest

 

e. Coordinating and managing all guest and contract workers access to the home

 

f. Provide guest with additional housekeeping and concierge services when requested

 

g. We prepare and pay all lodging taxes, credit card merchant fees (shared with owners)

 

h. We will ensure excellent customer service by providing guest with a 24/7 emergency contact number while staying in our homes and provide local staff members to assist with any complications that may arise

 

i. We will communicate with our home owners on any and all issues that fall outside of our rental management contract and daily responsibilities that may require an owner authorization and/or may affect rentals


            2.    Notify the owner of any immediate emergencies any/or extensive needs

 

 

As a home owner what would be my responsibilities?

 

1.  Paying all general ownership responsibilities or obligations associated with the home    such as:

a. Monthly mortgage payments

b. Monthly utilities

c. Property taxes

d. HOA fees

e.    Home Insurance

2.  Providing an accurate rental insurance policy to cover the home, its contents, and the occupants.

 

3.  Providing Lucky Vacation Rental Inc. with a fully functional home that is in rentable condition.


4.  Scheduling all regular maintenance on the home, including but not limited to:

 a.   Pest/termite control

 b.   A/C filter changes 

 c.   Periodic grounds maintenance 

Home Owners are responsible for providing repairs or replacements on any items and inventory resulting from normal wear and tear.  All damages, repairs, and or inventory replacement resulting specifically from a guest are paid by the guest. 

 

Still have questions?  For more information about our property management services please call us at 541-383-1780 or via email at [email protected]